Susan Leddick is president of DataNotGuesswork, Inc. and senior associate. She is a consultant in organization design and continuous improvement and President of Profound Knowledge Resources, Inc., a consulting and training firm. She was an original contributor to the Transformation of American Industry national community colleges training project and co-author of the Total Quality Transformation® training materials. She has worked with diverse clientele: from manufacturing firms to colleges, car dealerships, child care agencies, government agencies, hospitals, trucking companies, and school districts. Her primary work today is with the public education system. In addition to her consulting experience, she has been a high school teacher, an ABE/GED instructor, a community college administrator, a corporate director of quality and training for a manufacturing firm and a training coordinator for a state commerce department. These roles give Dr. Leddick multiple perspectives on the many difficult issues organizations face as their markets, customers, workforces, products and services change. She has helped several groups of leaders to effect entire organization redesign. Contact: pkrnet@aol.com